It’s normal for individuals to “go all out” for mom on Mother’s Day. From flowers to food, many people will stop at nothing to give their mom the very best. One woman from California posted her experience on TikTok when she tried to use a DoorDash promotion for Mother’s Day. What she didn’t order, so to speak, was being charged more than expected. That doesn’t exactly speak appreciation for a day dedicated to mothers.
TikTok user Mina Yi—@cowsmad—posted a video detailing her experience. As mentioned, she tried to redeem a “Send Mom Flowers” promotion with DoorDash. However, Mina discovered she was being charged 75$ rather than being deducted. Mina said, “I got scammed by DoorDash on Mother’s Day. This didn’t just happen to me. This happened to hundreds and maybe even thousands of other people, and I came with receipts.”
The deal was supposed to give DashPass members $75 off an order if they purchased flowers. Within 15 minutes, the instructions said a customer had to add their DoubleDash order to their cart as well. In the fine print of the announcement, which Mina read, it states that there is a minimum subtotal of $40. According to Mina, there was zero mention of a minimum subtotal.
Mina went on to alert others of the trouble that she and others encountered. She explained, “They would make a qualifying floral purchase, then be taken to the DoubleDash page, and it would show you all the qualifying stores for that $75 credit off. They would go to a participating retailer, make their basket, go to checkout, and $75 wouldn’t be deducted from the total.” Unfortunately, it got worse.
Mina went through and purchased flowers along with an order from Ulta (which was permitted). When she went to check out, her total was $16 with the $75 deduction included. Mina placed her order, and the items were delivered to her. To her shock, she was instead charged $74, plus some change.
Again, Mina insisted the rules of the promotion mentioned nothing of a minimum subtotal. She said, “I guess my specific total came out to be like $74 and 90-something cents. And at the time when I was purchasing, it said my order qualified for the promotion and deducted $75 off. So now they’re going back on their word and charging me an extra $74.91.”
Mina gave DoorDash (possibly too much) credit and said she doesn’t think they’re intentionally scamming their customers. However, she said that if it was a glitch in the system, “This should not be happening.”
DoorDash saw Mina post about her experience and actually replied with a, “We’re so sorry this happening. Please DM us!” In the end, after quite a wait, Mina received a refund, extra DoorDash credit, and a longer DashPass membership. Sometimes, it pays to be open about your experience, as it could help others and draw attention to the adverse practices of large companies.
