Honkai: Star Rail has been released, but lots of players are stuck and unable to log in thanks to a loading screen error. When they run the game, they’ll be greeted by a non-stop loop of the space train screen instead. While we’re waiting for a patch from miHoYo, here are some methods that you can try to fix stuck on loading screen error in Honkai: Star Rail.
Fixing Stuck on Loading Screen Honkai Star Rail Error
1. Restarting Honkai: Star Rail Could Fix Loading Screen Stuck Error
As simple as it is, it seems restarting the game is the best way to bypass the loading screen error. Players on Reddit have mentioned that you should try rebooting until you see the Downloading Resources message pop up in the corner of your screen. Doing this should let the game properly load all necessary assets and log you in.
Make sure that you have closed or exited the app completely. On PC, see if the application is still running in the background through Task Manager. End its task if needed. Meanwhile, iOS and Android players should kill or force-stop the app.
2. Honkai: Star Rail Loading Screen Stuck Error Could Happen Because of Vpn and Proxy
There’s also a chance that the VPN and/or proxy settings you’re using end up blocking access to Honkai: Star Rail‘s servers. Try turning them off and see if that fixes the issue.
3. Check Honkai: Star Rail Server Status
Then, you might want to check if the game’s server is available or not. Follow the Honkai: Star Rail Twitter account or Discord server for information regarding server issues. The social media account should announce something if there’s a server outage or maintenance.
4. Reinstall the Game
Aside from rebooting the game, uninstalling and reinstalling the game might help the app download any updates that might’ve been missed. Doing so will also ensure that there are no broken files left in the installation folder.
5. Contact HoYoverse About Loading Screen Stuck Error on Honkai: Star Rail
If nothing seems to work, then you should try contacting HoYoverse for support. But at the moment, you can only do so by pressing the gear icon once in-game or directly emailing [email protected]. HoYoverse has yet to open a dedicated support page for Honkai: Star Rail.
On social media, Reddit user LeVashy wrote that they managed to contact Honkai: Star Rail customer support. It seems the development team has acknowledged the issue:
We have sent this information to our related team for checking. They will work on optimizing and fixing this issue as soon as possible.
6. Clean Every Trace of Honkai: Star Rail From Your PC
Reddit user peekmp found a possible solution to the problem if you’re on a PC. Although the method is a bit involved and somewhat “dicey,” Peekmp assumed that there’s an error when the game creates a registry or the AppData is getting corrupted, causing an infinite loop. Here’s what they did:
- Uninstall the game.
- Restart the computer.
- Go to the C:\users\YOURNAME\AppData folder.
- Delete “every trace,” such as files or folders related to miHoYo, Cognosphere, and Honkai: Star Rail.
- Open Windows Registry Editor.
- Search for the COGNOSPHERE folder in the Editor and delete it.
- Redownload the game through Honkai: Star Rail website instead of Epic Games Launcher.
- Run the game.
- The “Update complete, restarting game” loop will happen a few times, but they can finally get into the game.
