A woman in New York tried to buy tickets for the FIFA World Cup, but she was charged for more tickets than she intended to purchase. After she complained, she got into a spiral of broken refund promises, and she has yet to get more than $9,000 back.
It all started back in October 2025, when Christina Anne purchased two tickets for the 2026 FIFA World Cup for $3,700. She, however, was surprised to notice a whopping $9,250 charge on her credit card. For some reason, she was charged for five tickets instead.
The New York woman contacted FIFA and sent them proof of the mistake. They didn’t respond, so she contacted Chase Bank, to the same result. After a week of silence, FIFA finally got back to Christina, but they offered a ludicrous refund solution.
“They tell me that they can refund me for three of the five tickets,” she said, showing the FIFA email. “But in order to do so, I need to place an order for two more tickets, and then they’ll refund me for five.”
The idea of purchasing seven tickets total for a potential refund was ridiculous to Christina, so she refused and insisted that FIFA or Chase help her get her money back. Meanwhile, no tickets were showing in her FIFA account, meaning if she somehow decided to keep the five tickets, she wouldn’t be able to use them.
Finally, a FIFA manager contacted Christina to inform her that her refund had already been processed on December 3, 2025. However, no refund had actually been issued. Despite this, Christina chose to wait until Christmas to see if the refund would appear.
It never did, and her case was closed.
No Refund In Sight, Reactions
In a follow-up video, the New York woman revealed that Chase told her that there was nothing they could do. She did receive a call from FIFA, however, promising her that her refund would finally go through. She even got a second call, as revealed in a second update, promising the same thing.
As of the writing of this article, Christina has yet to be refunded. Angry, she said, “I don’t understand how you feel comfortable robbing someone of $9,250 when you’re a multi-billion dollar company.”
Users were left aghast by the New York woman’s situation, many calling for a boycott of the FIFA World Cup.
“This sounds like a nice lawsuit,” one user commented. Another one asked, “Why would you buy tickets for FIFA anyway?” A third one said, “FIFA isn’t a good organization. We should all know this by now.”
It appears that Christina’s dream of watching Italy, Brazil, or Argentina play in a World Cup is not happening anytime soon.
