A Tennessee woman had a less-than-ideal experience when she went to grab a chicken dinner from her local Popeyes restaurant. When she returned to try and replace her order, the manager gave her a run-around and refused to replace the entire thing. Now, she’s sharing what happened with her audience, and why she thinks it’s unacceptable.
Shelby (@shellzmacncheezy) asks, “Is this how corporate-owned locations treat their customers?” after her recent experience at Popeyes. Shelby recorded herself after she went home with a chicken tender meal, only to find that her chicken was cold, hardened, and raw inside. Low on gas, she decided to drive back to the restaurant and see if she could get her meal replaced, as now the entire meal was cold.
Shelby tells the worker that her food is “inedible” and explains the condition her chicken tenders were in. She adds, “All my food is cold” and asks if they can replace the entire meal for her. It’s at this point that she finds out that she’s speaking to the manager of the restaurant, who says he can’t replace the meal. He tells her, “The only thing I can replace is just your tenders.”
Shelby is upset with the service she received thus far and asks him, “So, I’m supposed to eat the rest of my food cold, with new tenders?” He replies, “I mean, if you got an air fryer or a microwave, that does the trick.” Shelby says in the caption of her video that she isn’t fortunate to own either of those things. She tells him, “I paid for it to be warm, though, when I ate it” and tells them that they cooked the food wrong.
In the end, the manager tells her that he’s only replacing the tenders and won’t replace the rest of her meal. He sighs and acts like she’s putting him out for even suggesting it. The manager tells her that Popeye’s is “corporate” and tells her he’s not “obligated” to give his name to her. He won’t even give her the corporate phone number so she can tell them her complaints about the food. At this point, the manager pauses and says nothing. Shelby tells him she’ll speak to corporate on her own and asks nothing more of him.
Shelby even shows the state of her chicken tenders to her TikTok audience. It’s very clear that they’re undercooked and hard as she struggles to break them apart. It looks pink inside. She tells her audience, “I ordered a whole meal to eat a whole meal.” On top of that, Shelby says, “I went to bed hungry that night.”
The video immediately sparked reactions from commenters, some of whom are familiar with that specific location. One commenter immediately shared with others, “Never ever go to that Popeyes!” Another commenter stated, “Report to the corporate. Attach this video in the email. He needs to be fired.” Shelby replied that she already emailed them but never received an email in return.
Others were surprised that she was treated so poorly over something that could have been easily fixed. One commenter mentioned, “He should have replaced the whole order since you did bring it all back.” Another commenter shared, “I stopped going to that particular location after I ordered a LARGE fry. They proceeded to give me a regular and only half-way filled. When I pointed it out, they just gave me another small halfway filled.” Commenters continue to share their reactions on Shelby’s video.
