A woman with a popular service dog was recently traveling in Colorado when she experienced something unfortunate. When her Uber arrived at the airport, the driver told her she wasn’t permitted to board. Why? He had a problem with her bringing her service dog into his vehicle.
TikToker @raider3rd uses a service dog named Raider to get around and for her travels. She shows Raider to her TikTok audience, saying he’s “patiently waiting on a new Uber.” The first driver, parked next to her at the Denver Airport, won’t let Raider board. According to her, the driver “refused service” to her over her service dog, which isn’t permitted by Uber. As she records, she tells her audience, “Now he’s just sitting here… waiting out the time limit.”
This owner pats Raider on the head and scratches him while he wags his tail at her. She tells him, “It’s okay. Someone will come for us.” Eventually, the driver pulls away when his time limit is up so he can go get another passenger.
Raider’s owner shares her conversation with the Uber driver, where she warned them that she has a service dog with her due to her disabilities. She then reaches out to Uber and tells them what happened to her. She says that the driver told her, “He doesn’t like service dogs.” That was his reason for not allowing her to board with Raider. In the end, the driver wouldn’t cancel the ride but refused to take her. Fortunately, it all worked out for this owner and her service dog. She tells her audience that the next driver who came to pick them up told her it would be his “honor” to take them where they needed to go.
The video immediately gained reactions and opinions from commenters, many of whom showed endless support for this TikToker and her service dog. One commenter mentioned, “Hope you report him. I am pretty sure they can’t deny you.” Another added, “I have driven for Uber. Drivers are not allowed to deny service dogs. So sorry you had to deal with that.”
Others, however, shared different opinions about this incident. One commenter stated, “Unfortunately, the car does not belong to Uber. I know I keep my car very clean and pet free.” They went on to say, “He also has to think about the next passenger and not just you, unfortunately.” Commenters continue to share their opinions and personal stories regarding service dogs and Uber.
