If you’ve ever ordered things online, you may know how frustrating it feels when an order doesn’t come as expected. Maybe your food arrived late, or the wrong item showed up at your door. It’s one of those moments where convenience turns into stress. In a TikTok video, a woman in Boston says she’s done with Uber Eats after two back-to-back orders of pads went wrong. The clip, captioned “deleting Uber eats immediately”, shows the content creator explaining that she first ordered heavy flow organic cotton pads from Walgreens. Instead, she received a box of cooling herbal infusion pads with mint, aloe vera, and lavender. “You don’t know me,” she remarked, pointing out that she is allergic “to every single thing on here.”
The woman said she asked for a refund through the app, but Uber Eats refused. “They sent me pads I cannot use and they’re not anywhere close to what I ordered. So give me my money back,” she said. The issue was made worse because the delivery came without a receipt, leaving her unable to return the item at the store. With no solution, she had to spend more money on another order, this time from CVS. But it happened again. “Lo and behold what the f**k happens again. They give me another male delivery driver,” she said, showing a pack of Always ultra-thin pads. She stressed that she had ordered heavy flow and could not use what was sent. “You may not have a period, but like you have common sense, right?”
Frustrated, she accused Uber Eats of stealing from consumers. “So what am I supposed to do as a consumer? I’m just supposed to swallow the charge? The money that I go to work 40 hours a week to get and I’m taxed on it?” she asked. “No, f**k you. Honestly at this point just cancel my Uber Eats membership.” She ended the rant saying she planned to dispute the charge with her credit card company.
Here’s What Netizens Are Saying About the Boston Woman’s Uber Eats Experience
Many viewers said they understood her anger. One wrote, “I hate Uber Eats. I argue with them all the time. My food should not take 2 hours when your estimated time said 30–45 minutes.” Another advised her to go straight to her card company, writing, “Dispute the charges. They’ll usually just ask if you tried to resolve with the merchant and most merchants dont fight chargebacks. If its Amex, they’re super consumer friendly [sic].”
A former delivery driver weighed in, saying, “I used to drive for Uber Eats and trust id [sic] always make sure I got exactly what the customer ordered but they are definitely do[ing] this on purpose.” A few people agreed chargebacks were the way to go. “If you’re going to delete the app and not use it again anyways just do a chargeback, they’ll likely ban you… but if you don’t intend to use it anymore it’s definitely worth it,” one person wrote.
Some also focused on the allergy risk. “As a person with a lavender allergy it stresses me out,” one netizen commented. Another admitted, “Me literally allergic to all three 😳🥴 this is just ridiculous. It’s not hard to look at the screen then match it to the product.” Not everyone blamed the driver, though. One comment suggested the store might not have had the exact product in stock: “They might not have had the ones you wanted so they had to pick the closest thing. This [is] why you have to pick a replacement on the app or they will for you. That’s why you can’t get a refund cause [sic] they technically did what they were supposed to do.”
