Drive-thru visits are supposed to be quick. You order, pull up, grab your food within minutes, and the line keeps moving. On a good day, it feels like a perfect system and the convenience makes them so popular. But what happens when one customer decides to stop the whole line just to be a Karen? Well, a worker at a Wendy’s in Chicago said they dealt with this problem when a woman refused to move her car because she wanted a lemonade refill. The kicker? The restaurant has a no-refill policy.
The employee filming the clip explained that the lady, who was idling in her car, was “literally holding up time” by staying put. From his view, the drive-thru’s timer screen kept running while cars piled up behind her. Initially, three other staff members were visible in the video, and they appeared to have already given up trying to reason with her. However, when the employee tried his luck and leaned out of the window, asking her politely to pull forward so other orders could go out, the woman still wouldn’t budge. Even when he repeated that the drive-thru needed to stay clear, she snapped back that if he wanted her out of the way, he’d have to “make her pull up.”
The exchange didn’t go much further. After a few back-and-forths, the worker shut the window, clearly finished with the argument. Meanwhile, the line of waiting cars stayed stuck behind her, all because of one extra drink request.
In the caption of the video, the employee wrote that it was only in Chicago a customer would act up over a no refill policy. A comment on the video came from one person who claimed they recognized the woman. “No I think she does this to everyone, my McDonald’s, she did this too. I swear it’s her,” they said. The worker replied with a laugh, saying that he eventually called the police, though they didn’t arrive until “like 40min later.”
