A couple in Illinois claims racist treatment after a visit to the Louis Vuitton store. They accuse employees of ignoring them, citing that they asked for help and were told not to record. The couple says they “spend a lot of money” in the store, only to not receive any help when they try to shop.
The video begins with the couple entering the store, where the wife wonders “how long it takes for someone to come help.” She looks around at various times, and then her husband asks for help from a sales associate off-camera. The discussion continues behind her with the husband explaining he asked because he saw the associate helping get items. The salesman’s response is unclear. The husband then answers, “It’s not unfortunately, it’s a fact that you’re not.”
The exchange veers when another sales associate approaches the Illinois couple, asking the wife to stop recording. She tells the woman that she’s recording herself. She says, “I can record myself.” However, the sales associate responds, “I asked you kindly to please not record.” The back-and-forth continues for a moment, with the salesman explaining that it doesn’t matter that she is only recording herself. The brief exchange ends with the wife telling her husband, “Let’s take our money somewhere else.”
Mixed Reactions To Illinois Couple’s Claims
The Illinois couple has received mixed reactions, with some siding with them and others feeling they’re “doing too much.” However, this has sparked an engaging conversation about whether this was caused by store policy or not. Some have pointed out that the luxury store often wants customers to make an appointment before entering. It is unclear if the couple had an appointment.
Some have sided with the Illinois couple, saying, “They don’t care how much money we have, yet we still continue to go to places where we’re not wanted.” Another has an issue with the brand: “I don’t know why people are shocked, surprised, or give them the opportunity to prove what you already know.” Another points out, “She was concerned that you were recording instead of offering assistance.” One commenter insists that policy doesn’t matter, saying, “Even if that was the policy, you don’t address the customer like that.”
Others feel as if the Illinois couple “just wanted a moment.” One comment reads, “She was doing too much; they asked her not to record.” Another suggests, “Maybe change energy, put the phone away, and stop looking for problems.” Another netizen feels the couple should know the store’s policy, “If you shop at Louis Vuitton all the time, you should automatically have your sales associate’s cell phone number.” One claims that they “[were] at that store a few days ago and they were very helpful.” One person agrees, “They must be busy because I have never in any state I’ve gone in had a problem in LV.”
