Crumbl Cookies has never been considered a health food option, particularly given its high sugar and calorie content. Even so, many people still enjoy it as an occasional treat. However, a recent incident involving a Florida Crumbl location has led many customers to reconsider whether they want to purchase cookies from the brand at all. The controversy began when a TikTok user going by the name @zlatadubois uploaded a video filmed inside a Florida Crumbl store. In the clip, a Florida employee is seen placing her foot on top of a stack of cookie trays. Her shoe was off, and she appeared to be wearing socks as she rested her foot directly on the trays while scrolling on her phone. The video quickly spread online, with many viewers expressing shock and disgust at what they were seeing.
Unsurprisingly, the TikToker said he refused to eat the Crumbl cookie he had just purchased from that Florida location after witnessing the incident. The video sparked immediate reactions from viewers, many of whom said it completely turned them off from the brand. One user commented, “This is why I eat at Insomnia Cookies. I don’t mess with Crumbl.” Others echoed similar sentiments, stating that the behavior of the Florida employee raised serious hygiene concerns.
As the video gained traction, many users began asking for the exact location of the Florida Crumbl store shown in the clip. Some said they wanted to avoid the location altogether, while others openly criticized the store for allowing such unsanitary behavior. Due to the volume of requests, the TikToker eventually revealed that the incident took place at a Florida Crumbl store located in West Melbourne, Florida, at 225 Palm Bay Road.
The situation escalated further when the official Crumbl Cookies TikTok account responded directly to the video. The company stated that they could not believe such behavior was happening in one of their stores and confirmed that the incident had been reported internally. They also issued an apology to the TikToker, acknowledging the seriousness of the situation involving the Florida employee.
That response did not put an end to the controversy. The TikToker later uploaded another video in which his mother confronted the Florida Crumbl store about the incident. According to the video description, she demanded to speak with the employee who had placed her foot on the trays. Unfortunately, the video ended abruptly, and viewers were left without confirmation of what happened next. While no official update has been released, many speculate that the Florida employee likely faced disciplinary action.
Despite this, public reaction remains intense. One user wrote, “She puts her sweaty feet on the baking trays where the cookies are being baked,” accompanied by multiple disgusted emojis. Others said the video made them swear off Crumbl entirely. “I’m so glad I’ve never eaten a Crumbl cookie, and now I never will,” one commenter stated.
Some users took the conversation further, questioning why people eat Crumbl at all. They pointed out that aside from hygiene concerns, Crumbl cookies are often criticized for being overpriced. “Did I just see $16 for four cookies? I’m happy I’ve never eaten at Crumbl Cookies,” another user commented.
