There’s a saying that “the customer is always right,” and that attitude often means staff or employees are expected to cater to whatever the customer wants. Of course, this sometimes leads to incidents where employees are unfairly treated or even harassed by rude customers. However, there are also rare cases where the situation is reversed, when a customer ends up being treated poorly by staff. For an internet user who goes by the name ChromeSlug, that was exactly what happened during a recent visit to a florist in Dallas, Texas. According to his post, he had ordered flowers online through the shop’s official website. When he arrived to pick them up, however, things didn’t go as expected.
His order appeared to be missing or not yet prepared, and when the Dallas man tried to show the employee his invoice, she allegedly refused to help before even checking for his order. The florist, he said, seemed to assume he was a delivery driver, possibly because he mentioned an online order. But this was not the case; ChromeSlug was simply there to pick up flowers he had purchased for himself.
“I never presented myself as a delivery driver,” the Dallas man wrote. “There’s no reason anybody should spend their money somewhere and be treated poorly, especially when I never raised my voice or spoke with hostility.”
After the post gained traction online, the shop involved, Flowers by Coley, responded publicly in the comments. “Hey Brian, my name’s Alex, I’m one of the owners of Flowers by Coley,” the reply began. “I’m truly sorry for what happened and how you were made to feel. That experience is not reflective of who we are or what we stand for.”
Alex explained that the florist may have mistaken ChromeSlug for a delivery driver, since the store frequently receives pickups from Uber Eats and DoorDash couriers. However, he acknowledged that this misunderstanding did not justify the way the situation was handled.
“She should have slowed down, listened, and shown more respect and care,” Alex wrote. “I take full responsibility for that, and I promise we’re addressing it directly.”
The video of the encounter quickly gained attention online, with many users expressing frustration and disappointment at the florist’s behavior. Some viewers pointed out that this kind of treatment is unfortunately common for delivery drivers, who are often met with impatience or disrespect in customer-facing businesses.
One commenter wrote, “I drive for DoorDash part-time, and it’s true. Some places treat delivery drivers poorly because they don’t see you as an employee or a real customer. They just think you’re in the way. I always try to be polite, but sometimes people treat you like you don’t matter at all. It’s so annoying.”
Others praised ChromeSlug for remaining calm throughout the situation, saying it set a good example for how to handle hostility without escalating it.
