In Kansas, an influencer shared a video of her DoorDash orders totaling $900, only for them to be canceled and the money not fully refunded. Now she’s sharing on TikTok how customer service treated her and posting receipts for her canceled orders as proof.
The video was posted by TikTok user JennyfromOz (Jenny), where she details the absurd back-and-forth. Jenny claims DoorDash “frauded” took $900 from her and her husband and is “refusing” to return it. With a $500 gift card, they placed an order that was canceled shortly after. She showed her receipt for the canceled order and her purchase receipt. In even states, the canceled order message states, “Charges already processed will be refunded… within five to seven business days.”
Thinking she’d be refunded, as stated, Jenny places another order for $400. Once again, the order is canceled, but this still doesn’t bother her, at least until she gets her credit card statement. She and her husband are still on the hook for that $900. DoorDash’s customer service is contacted at this point.
After a back-and-forth with DoorDash and a 35-minute hold, a conversation with a supervisor, Jenny claims customer service “didn’t cancel” the orders and couldn’t even give a refund. Customer service argued they can’t refund a canceled order, but Jenny rebottles she wasn’t the one who canceled. “It’s fraud. Let’s call it for what it is,” she says. At the end of the video, Jenny states, “I’m gonna get my money and I’m gonna save it,” then vows to cancel her DoorDash subscription.
DoorDash’s official TikTok account commented on Jenny’s video, stating, “We’re sorry — something clearly went wrong here! We are working to get things resolved ASAP and will be reaching out once we get to the bottom of it.” Many in the comment thread roasted DoorDash, including Jenny herself, who was unconvinced DoorDash would do anything.
In a follow-up video, Jenny says DoorDash did attempt to make amends, though. Jenny states DoorDash gave her “$300 in credits.” However, upon attempting to use it for Home Depot, the order was canceled. And no, she didn’t get a refund for that, either. Jenny found that insulting and says it just feels like an attempt by DoorDash to “shut me up.”
However, Jenny has shared in another update video that she’ll keep things amicable, as long as DoorDash is acting “in good faith” as the company figures out this “complicated” situation.
How People Are Reacting to Jenny’s DoorDash Video Online
People in the comment section of Jenny’s multi-part DoorDash videos is largely negative. Many outright trashed DoorDash and their service. The conversation revolved around disputing the charge with Jenny’s credit card company. Others insisted she seek legal advice, too. “Sue them for the $900, plus legal fees,” one TikTok user wrote.
“Call your Credit Card company and file a report with the Better Business Bureau and file a police report,” wrote one user. Jenny responded, stating they were and that her husband is actually a lawyer, too: “A good big bad one.”
Other commenters were so appalled that they outright refused to use the service. “Between posts like this and posts where the driver eats the food, I’m never using DoorDash again,” said one viewer. Another said, “I won’t be buying Door Dash GC for graduation gifts.”
Given how many orders were canceled, this should be an easy decision, and it explains why Jenny and her audience are so frustrated. The general consensus is that DoorDash should refund Jenny the money and move on.
