When you go to retrieve your prescription from a pharmacy, you expect that the full amount will be given to you. That’s why an Oklahoma woman was baffled and upset when she received fewer pills than she was expecting in her prescription from her local Walgreens.
Roxy (@roxyx837) went to a Walgreens in Edmond, Oklahoma, for her regular prescription. When she checked her pill bottle, she discovered that they had shorted her 30 pills in her prescription. Roxy realized it was probably a mistake and went in to speak with the pharmacy tech. However, she never expected that it would end up becoming a chaotic situation. It took “1 pharmacy tech, 1 pharmacist, and 2 managers” a total of five hours to speak with her.
You can hear the frustration in Roxy’s voice as she tells the pharmacist at the counter, “I’m being treated like this is an inconvenience for you.” She tells them she just wants to know what happened to her medication. On top of that, she claims the pharmacist was typing away on his computer and would barely acknowledge her concern. She then spoke to the manager, who said the camera shows it was filled. They told her to come back at another time.
Then, a second manager can be heard speaking with Roxy. She says in a very serious tone, “We didn’t make any mistakes on our end. We did what we were supposed to do and filled your prescription proper.” The manager tells her everything checked out on the cameras and the computer.
In an update posted a day after that, Roxy stated that she didn’t have any news on the situation yet. However, later that day, she posted yet another update with some weight. The manager at Walgreens was able to assist Roxy and agreed that she was shorted when it comes to her medication amount. After the manager’s medication recount, he told her, “We owe you 30 pills.” Apparently, something was logged incorrectly along the way. Roxy did the right thing by checking her medication and reporting it as quickly as she noticed the number was off.
Commenters told Roxy that they would “file a complaint with the board of pharmacy” over the matter, despite the fact that it was resolved. Another commenter urged Roxy to “file a police report.” However, one commenter responded with, “Police? What’re police going to do? Was a crime committed? Horrible business practices aren’t a crime, unfortunately.” Several other commenters said that it was a possible crime and “prescribed medications” aren’t just supposed to “disappear.” It’s also important to note that mistakes happen, even though a mistake like this could be life-altering to some. As one commenter noted, “I’ve had dozens of patients come back shorted by accident truly due to how overwhelmed/rushed the pharmacy is.”
Luckily, Roxy’s situation was resolved in a timely manner and everything worked out. The manager at Walgreens came to her rescue and made things right. It definitely shows the importance of checking your medication every time you leave the pharmacy!
