Few things can be more infuriating than dealing with miscommunication with customer service, especially when it involves a promised service. That said, one man in Oregon ordered quite a large TV, a massive, seven-by-nine-foot screen, which he got for a solid Black Friday sale price. Needless to say, the device is way too big and heavy for one person to handle, so the customer service agent promised that the delivery workers would unbox the order for $120. But when the deliverymen arrived with the TV, they refused to unbox it or be paid to do so and left, leaving the customer confused and annoyed.
“Sorry, we don’t unbox the tv,” the Oregon customer wrote on Reddit, quoting what the delivery workers told him after he explained what the agent said. After calling customer service to find out what was going on, the man was told the actual cost was $349, a price wildly higher than the one promised. On top of that, “they brought the TV in with the front facing the wall as well,” making it even harder to spin the gigantic piece of tech around. Aside from the incompetence and miscommunication with the CS agents, the unfortunate customer was now left with a huge TV he couldn’t move by himself.
“This is just robbery, nothing mild about it, lol,” reads a comment in the man’s post on r/mildlyinfuriating. “You were scammed,” added another. One top commenter claiming to work at Best Buy explains that a new system with training employees on pricing has been a mess. That being said, many believe it’s the reason why the Oregon man was told and charged one thing, but after the delivery workers refused, he was told another by the same customer service.
Fortunately, the conclusion of this TV unboxing inconvenience has a somewhat happy ending, with the customer putting out an update post on what happened after. His dad was able to come over the following day and help get the TV set up; it’s, as he puts it, “Absolutely unequivocally a two person job.”
This story is definitely a good lesson for others to really make sure they know what they’re paying for when it comes to additional services such as home delivery or unboxing. Otherwise, you might just get overcharged for nothing in the end.
