When you order groceries to be delivered, you expect the driver to bring them somewhere easy to reach, especially since most apps, including DoorDash, allow customers to leave clear instructions for drop-off. That kind of care is essential for people who have trouble getting around. A Buffalo woman recently called out DoorDash, claiming that one of its drivers dropped off her grocery order at the bottom of a staircase, even after she texted to explain that she uses a walker and cannot manage stairs.
The lady shared a TikTok video showing photos of the drop-off spot and the steep stairway she would’ve had to climb. “This video is for DoorDash and anyone else who cares about disabled people,” she began. “Not that I am assuming that DoorDash cares about disabled people, because your driver just now, completely unacceptable.” The woman explained that when the driver texted to say they had arrived, she replied that she would buzz them inside. Despite this, the driver refused to enter and left the groceries downstairs.
The customer said in the video that if DoorDash will not require its drivers to complete deliveries when customers identify themselves as disabled, then the company should be upfront and tell people with disabilities that the service is not suitable for them. She added that she was considering canceling her subscription unless something changed.
Here’s What Netizens Are Saying About the Buffalo Delivery Incident
People in the woman’s comment section were not happy with what she faced. “It is absolutely unacceptable to treat disabled people this way, @DoorDash,” one comment read. “We all hate watching good orders slip away,” someone else wrote. Another urged her to take legal action, writing, “Tell door dash you’d like to file a lawsuit in the chat it’ll trigger the better response.”
A few also shared that they had encountered similar struggles and offered their sympathies. “I’ve had this issue so many times across the board: DoorDash, UberEats, Instacart have all had drivers that just patently refuse to put my food somewhere I can get it when my pain is so bad I can’t reach my mailbox,” someone wrote. Another simply added, “I appreciate you, as a disabled person.”
