A Florida resident in Wellington claims AT&T workers dug up and cut their fiber line while doing installation work for a neighbor. Instead of taking responsibility, the workers blamed whoever was in charge of marking the line’s locations, then proceeded to blame the provider for installing the first line incorrectly. They weren’t alone when expressing frustration over the installers’ lack of accountability on Reddit.
“[They were] basically doing anything they can to avoid the blame,” wrote ViceCatsFan, who shared a photo of their cut fiber-optic cable on r/mildlyinfuriating. Thankfully, their provider quickly set up a temporary line, but the fact that this happened at all was quite unfortunate, which grinded plenty of Redditors’ gears.
“Absolutely diabolical that they just left it there like that. Who could miss that?” exclaimed a commenter. “They’re like the people who think if you run out of the bathroom before the toilet overflows it doesn’t count,” added another, referring to the AT&T installers.
Several commented on how the same thing happened to them with their fiber lines. One person claims it was Comcast who cut their AT&T line. They recalled, “AT&T tech fixed it same day and said this happens very frequently.”
The Florida Resident Claims the AT&T Tried to Leave Without Telling Anyone About Their Mistake
As if getting one’s internet suddenly cut off wasn’t bad enough, ViceCatsFan claims the men who cut their cable didn’t even bother informing anyone about their mistake. Instead, they were packing up to leave before being confronted.
On the flip side, someone claiming to work as a contractor commented how they’re not even allowed to call the ISP if they accidentally cut a cable. Instead, they’re told that it’s “none of your business” and that “whoever just lost their internet needs to call once they realize it’s out, then we come fix it for them.”
As one commenter put it, such practice is quite “scummy” behavior. Yet, CNR Magazine states that this is somewhat the norm among contractors, particularly in construction, due to factors such as a lack of proper leadership and fragmented responsibility.
