Everyone has a favorite fast-food chain or restaurant they love to visit. However, sometimes these businesses do a few things that drive customers away. Apparently, that is what happened to one once-beloved fast-food chicken restaurant in Miami, Florida. Despite the company trying to win back customers with a new ad that many praised, some former customers said the food quality has allegedly dropped.
The above picture went viral on the city’s subreddit, as well as other news sites, and it shows an ad for Pollo Tropical. For those who don’t know, Pollo Tropical has long been a popular restaurant, specializing in chicken, iconic sides, and more.
When this ad went viral, several people found it fun. Even the OP who shared the picture said the following: “Who is coming up with the sayings on the billboard for Pollo Tropical on NW 27th and 7th? They are always changing & funny. 10/10!“
While many on the subreddit agreed, others shifted to a different topic: the restaurant’s food quality.
According to some Miami customers, the quality of these establishments has allegedly declined. Some even said that despite the creative marketing, they don’t think Pollo Tropical is as good as it used to be.
To make matters worse, this seems to be a common opinion among Redditors, as several expressed their concerns in the comments while mourning their once-beloved dishes.
Florida Customers Miss Pollo Tropical’s Old Days
Most Redditors flooded the comments with reasons they don’t go to Pollo Tropical or why they think the quality allegedly dropped. Some blame the missing dishes and sides, while some even commented on the chicken’s flavor.
“I miss early- to mid-2000s Pollo Tropical when it opened in Pinellas County, and I’d devour a tropichop 3 to 4 times a week. Now they’re all gone.“
“Pollo went downhill ever since they changed ownership.“
A few had mixed reactions, with some saying the ad is great but not enough to convince them to return.
“Cute ad, but it’s a no-go.“
Yet some people still supported Pollo Tropical and said that, despite what has supposedly happened, they still prefer it over other brands.
“Even though we are all disappointed in the current Pollo Tropical, for folks from the rest of America, the flavor is better than the majority of fast food. Tourist visitors and friends like it.“
Still, many seem to be mourning the brand a bit, but hope it will get back on track.
