A Florida delivery driver filmed a tense standoff with a customer over a grocery order. The customer wanted the groceries carried inside, but the driver said she wasn’t comfortable doing that. That led the customer to withhold information needed to complete the delivery. Commenters mostly stood behind the driver, though some thought she should have found a way to still help.
In a TikTok video posted by @soothiickk, the Florida driver explains that she needs a passcode to complete the delivery. When she asks for it, the customer wants to know if she’ll carry the bags inside. The driver declines to enter the home, and the customer refuses to give her the code in return.
The creator explains that without the passcode, she has to return the order to Walmart. The customer says she will report her, pointing out that she has been a member for five years, and then carries the groceries inside herself. As the driver starts to cancel the order, the customer comes back out and shares the code.
Commenters Back the Driver
The exchange had other delivery drivers weighing in with advice of their own. “That’s why u get the passcode before giving them the order,” one wrote. Another said they don’t take items out of the car until they have it.
The Florida driver had plenty of people in her corner. One viewer told her, “You did everything right,” and said her video should be proof if the customer files a report. Another said that drivers don’t have to go inside a home when they are uncomfortable, and a different user shared drivers are actually told when they sign up that they cannot enter a customer’s property.
One commenter called out customers who act entitled, saying, “Some people have such a sense of entitlement,” and added that it is not a driver’s job to walk into a stranger’s home and risk something odd going on.
A few viewers saw things from the customer’s side. One asked why she would even need the code if she wasn’t bringing the groceries in, adding, “I wouldn’t trust anybody with my code.” Another said they would have helped since the customer is an elder, noting, “Those bags look too heavy for her which could cause her an injury.”
Even so, most commenters seem to feel that the customer was asking for too much. The fact that drivers aren’t allowed inside homes made the woman’s demand more than just a rude request. To them, it put the Florida driver’s livelihood at risk.
