If you’ve worked in customer service, you’ve probably been told “The customer is always right.” However, this doesn’t stop some employees from giving lip when they think a customer is becoming combative. The point is: You need to choose your battles, especially when your job could be at stake. One Missouri woman wondered why the bizarre battle she had at a local Subway was literally over the way the ranch was applied to her sandwich. Why does it matter? Well, it turns out, the employees really don’t want to make the food the way she requests.
Asil (@asilwilliams) has ongoing issues with the Subway in Kansas City, Missouri making her sandwich wrong. As she said, she recorded them in a recent interaction because “they try to force me to get my ranch on my sandwich before my veggies.” As Asil discovered, they moved the sauces to an area that comes before the veggies and now they keep telling her it has to go on first. However, in doing so, they’re making her sandwich soggy by the time she arrives home with her food.
In the video, Asil tells the worker that she wants her lettuce first and when they deny her, she says, “I know, but I’m buying it.” She tells the worker, “You can’t tell people how to make their sandwich that they’re paying for” and offers to call corporate to report it. At this point, the worker making her sandwich tries to argue with her and tell her the reasoning behind it. A second worker comes into the conversation at this point and tries to tell Asil the same thing that the first worker said. Asil says, “There’s no rule” on how she makes her sandwich. However, the second worker tries to tell her there actually is.
It’s so bizarre that they’re trying to sell this idea that she can’t choose how her own food is made. Custom orders have always been a thing at fast food restaurants as long as the supplies are there. Now they’re trying to pick a fight with her over when her ranch is added to her sub? Asil keeps trying to tell them “This is America” and their process “doesn’t make sense” but they shrug her off. It’s a weird vibe and I think I’d be taking my business elsewhere.
One commenter pointed out, “Workers doing too much.” Another shared, “As someone who works at Jimmy John’s we get in trouble for making sandwiches when it’s not corporate standardized build. But I believe the customer should get what they want how they want. They are paying. I understand from both points here but I would have just made the customer happy. We don’t get paid more or less to deal with going back and forth and how would corporate ever know.” Also, customers can choose to take their business elsewhere if the restaurant won’t agree to such a simple request. That means less business if they’re going to respond with such an unpleasant attitude…and I’m sure corporate doesn’t want that.
