A man in North Carolina loaded his children’s stroller onto a flight with Southwest Airlines. He and his family were to travel to Oregon. Upon landing, he found that the stroller was broken, and he accused Southwest of being responsible and of being unable to take responsibility.
Jason Piquette, father of the children, shared the stroller situation on TikTok. He runs the Piquette Fam account, where he shares lifestyle content along with his wife and two twins. The clip attached above quickly became one of his biggest ones to date. In a matter of days, it garnered 1.7 million views, 125,700 likes, and 3,600 comments.
The North Carolina man detailed that he and his family had traveled to Portland, Oregon, to visit his new baby niece. Upon arrival at the Beaver State, he noticed that the stroller was not in good shape. He demonstrated that it was unable to transport his children by pushing the item. It bounced from left to right, definitely not suitable for kids.
Jason blamed Southwest Airlines for breaking the stroller. Furthermore, he also accused them of claiming they were not liable for the stroller. They said, according to Jason, “We’re not responsible for damages, just loss.”
“We don’t have a stroller for our twins and all the activities we planned,” Jason said. “And these flights were a huge expense for our family. I always thought that Southwest had, like, the best customer service. I guess not. But you gotta do better.”
Reactions
The video sparked many responses, mainly from viewers who blasted the airline. One said, “They damaged mine, and they DID send me money for mine. NO WAY they’re getting away with this.” Another one added, “Flying, like everything else, is a scam. Customer service is no longer a thing.”
Others, meanwhile, were kind to the North Carolina, and even offered some help. One asked, “Where in Portland are you? Wanna borrow one of ours?” Another one commented, “I have a double stroller that’s pretty much new. You can have it.”
In a follow-up, Jason revealed that viewers donated enough money for a brand-new stroller. He thanked them and said he would buy the stroller when he returns from Oregon.
