A Texas woman is demanding answers after she says a $500 DJI camera vanished from not one, but two Amazon deliveries. After the replacement arrived apparently missing the same item, she stopped relying on customer service calls and confronted the delivery team directly.
Jess, known as @byjessbennett on TikTok, shared the story. Her first video received more than two million views, while an update received several hundred thousand views. In the first video, Jess warned an Amazon delivery driver to check the package after it arrived because she had already been dealing with missing items. The package contained the light and tripod she had ordered, but the $500 DJI camera was missing. She then requested a replacement from Amazon.
When the replacement arrived, Jess noticed that the box looked similar to the one she had received the day before. Concerned that something was wrong, she asked the delivery driver to open the package in front of her. According to Jess, the camera was missing again.
Jess then asked to speak with a direct manager. According to her account, the manager directed her to Amazon customer support. Jess said she had already contacted customer support multiple times and was frustrated that she kept having to report the same type of problem.
The Texas woman also questioned why her packages appeared to be arriving tampered with and argued that Amazon should investigate where the items were disappearing and who was responsible. Rather than keep dealing with repeated customer service calls, she wanted the company to look into the issue itself.
Internet Reacts to Texas Woman’s Missing Camera
Internet users who saw the two videos largely sympathized with the Texas woman, with many commenters saying they had experienced similar problems involving missing, damaged, or tampered Amazon packages. Some were especially concerned because the missing item was a DJI camera.
One commenter claimed they had ordered the same camera and received a package that had also been opened and resealed. Another said their camera was missing from two deliveries before finally arriving with the third. “I can’t believe they just resent you the same box. I would have lost it too,” one commenter wrote.
Several viewers questioned where the problem could have occurred. Some viewers speculated that the cameras could have disappeared before the packages ever reached the delivery driver, while people claiming to be current or former Amazon workers pointed out that packages can pass through multiple stages before reaching a customer’s doorstep. None of the videos establish where the cameras allegedly disappeared.
Current and former Amazon workers also joined the discussion, with some claiming that damaged or opened packages can sometimes be resealed and sent back into the delivery system. Others said warehouse employees and delivery drivers have different roles and responsibilities, making it difficult to determine where the alleged theft or loss happened based only on the videos.
The Texas woman’s frustration with being directed back to customer support also struck a chord with viewers. Some felt the manager should have taken the complaint more seriously, while others suggested contacting Amazon corporate or escalating the issue.
One missing $500 camera would be frustrating enough. Having the replacement allegedly show up without a camera too left Jess with the same question she started with: If the cameras weren’t reaching her front door, where exactly were they disappearing?
