How To Refund Games on Xbox

Xbox is an excellent platform with a wide range of games that you can purchase and enjoy. However, there may be times when we need to refund a game for various reasons. The game may have many errors and technical issues, or it may not be your type of interest. However, we can still get it refunded with certain conditions. The process is not very complicated. However, it may take longer since the Xbox team needs to check and process your request. Let’s see how you can refund games on Xbox.

Steps to Request a Refund on Xbox

You can request a game refund through the Xbox refund page for any digital product from the same account. However, you must request a refund within 14 days from the date of purchase. And you must not play the game for a significant amount of time. Also, you must request a refund from the same account where the purchase was made. On the other hand, you must not exceed the limit of refund requests per year. However, Microsoft has not revealed this threshold for the refund request limit. Below are the steps you need to follow. 

1. Go to the Xbox refund support page: Once on the support page, log in from the same account where you made the purchase.
2. Go to Request Availability and select the game. Once logged in, you will notice the available Xbox games to refund from the Request Availability section at the bottom. Otherwise, the game you wish to refund does not meet the criteria.
3. Choose the game for a Submit your refund request: Choose the game from the list and proceed.
4. Submit the request: Fill out all the details and submit your refund request after confirming all the details.

Once your refund request is accepted, you will receive an email from Microsoft. Also, you can see the refund progress in your account for the particular Xbox game. You will receive the refund within a few business days, and you won’t be able to play the refund-requested game anymore.

Also, remember that Microsoft doesn’t process refund requests for discounted games, bundled games, game expansions, DLCs, or games purchased as gifts, except for the receiver.