A nail salon customer in New York says a routine nail appointment turned into a frightening confrontation after she asked for her nails to be made shorter. According to the customer, the salon owner became increasingly angry, pulled her hair, chased her down the street, and followed her into a nearby restaurant before police arrived. The customer later shared a video of herself in tears as she described what she alleged had happened.
The video also included a photo of the customer’s nails after the appointment. According to the customer, they were longer than she wanted, so she asked the salon owner, who was also her nail technician, if they could be made shorter. She alleged that the owner became upset in response and told her that she should have requested the shorter length earlier in the appointment.
According to her account, the owner continued yelling even after another technician took over, prompting her to try to de-escalate the situation by offering to pay extra for the service. Then, the owner allegedly demanded that she hand over her hands. The customer said she refused, explaining that she no longer felt comfortable allowing the owner to touch her because of the owner’s behavior.
Another nail technician then took over and began working on her nails. The customer alleged that the owner continued yelling at her from across the salon. She recalled standing up to defuse the situation before the encounter allegedly became physical. “She ran towards me and she grabbed my hair and she pulled me back,” the customer said through tears while describing the alleged assault.
The customer said she ran out of the salon to get away, but the owner allegedly chased her down the street and attempted to grab her again. She then sought shelter inside a nearby burger restaurant, where she claimed the owner followed her and repeatedly insisted that she could not leave.
The customer said employees at the burger restaurant told her they could not do much to help because the business had only one exit. As the situation continued, she said she waited inside until police arrived. She added that she later filed a harassment report over the incident.
The customer also said she never raised her voice during the interaction. She identified the salon owner as Wendy and emphasized that she had intended to pay for the service the entire time, adding that she was never trying to leave the salon without paying.
More Details About the Alleged Assault
The customer later posted a follow-up video with additional details about the alleged incident. She claimed that the police “didn’t care” that the owner had grabbed her. While many viewers described the alleged conduct as an assault, she said officers handled the matter as a harassment complaint rather than treating it as an assault.
The customer also claimed that officers instructed her to return to the nail salon and pay for the service, even though she said it had not been completed. She added that she was considering disputing the charge with her bank because she did not believe she had consented to paying under those circumstances.
The customer also said the owner repeatedly told the responding officers that she had surveillance footage showing the customer trying to leave without paying. In response, the customer said she urged the owner to show the footage, arguing that it would also capture what she alleged was the physical altercation.
She also claimed the officers told her that because they had not witnessed the alleged attack themselves, there was little they could do. The customer said she felt they did not believe her account of what happened. She further alleged that the owner gave officers a false name. None of these claims have been independently verified.
Viewers Divided Over Alleged Assault in New York
The video sparked reactions online. Viewers were divided over whether to believe the New York customer’s account. Those who supported her encouraged her to pursue further legal action against the nail salon owner. “You should sue her,” one person wrote. Another commented, “It’s assault, file a complaint about the police. They don’t always know the laws they enforce. Also, all assaults should involve an arrest, I believe.”
Other viewers pushed back, arguing that the officers’ reported decision not to review the footage did not prove the customer was withholding information.
With only the customer’s account publicly available, viewers remained divided over what happened inside the salon. However, many agreed that any available surveillance footage could be crucial in determining whether the dispute involved an unpaid service, an alleged assault, or both.
