A couple from Texas visiting Nevada to see Metallica took to TikTok to share their disappointment: The tickets they bought were apparently already in use. They’re seen sitting in the parking lot of the venue, unable to enjoy the show.
“I thought it was a legitimate company,” TikTok user CT says in his video. They had bought their tickets through SeatGeek to see Metallica at Las Vegas’s Sphere venue. However, when it came time to scan their tickets, CT and his wife were told the tickets had “already been entered.”
CT claims he had reached out to SeatGeek, but customer service did very little other than telling him he should send them an email about the tickets and to “have a wonderful day.”
He then drops a bombshell: The insane price of the tickets. “Everybody’s in there and we’re not. $2,300. Supposed to be on the ground level. I was so excited,” CT says, noting that he drove all the way from Austin, Texas just to see Metallica. He then warns his viewers not to use SeatGeek, but is hopeful he’ll get to see the band in the future.
In a follow-up video, CT also shared his tickets being scanned “in real time.” He claims no one had access to any of his personal information. “The tickets displayed moving barcodes that staff were able to scan, yet we were denied entry because they showed as already used. These tickets were directly from Seat Geek.”
Viewers online try to offer solutions and support
Commenters online shared their sympathy and did try to soften the blow by bringing up his seemingly loving relationship. Others insisted the real scam was the price of the tickets. “$2,400 to see Metallica is ridiculous. I don’t care if you get to sit on a band members lap,” one viewer wrote.
Some TikTok users shared their nostalgia in the comments, wishing for a bygone era. “Bring back physical tickets and waiting in lines,” one user wrote (and received thousands of Likes). Though a few argued fraud would still happen, like photocopying tickets, it’s certainly much easier these days to simply make up a digital ticket.
One viewer did offer a solution to, at the very least, mitigate the blow: “PLEASE CALL YOUR BANK AND FILE A DISPUTE!!” To increase his odds, one user suggested CT dispute the purchase by saying it wasn’t he who bought the tickets.
Even the official TikTok account for StubHub showed up in the comment section, offering to make things right. “We’d love to give you and your wife the experience that you guys deserve,” StubHub wrote, and noted that Metallica was going to be in Texas (where CT lives) next year in May.
Though CT shared that the he and his wife were pretty disappointed by the situation, he’s still winning in the end. “We’re totally best friends,” CT wrote in the comments, referring to his wife, “and doesn’t matter what happens we just make the best out of everything!!”
