An Arizona man arrived at an AutoZone store so that he could buy parts for his car. Due to ignorance, the employee working tried to turn him away. But this led to a confrontation that ended in police being called, and a whole lot of drama for the customer.
TikTok user Imperialautophx, an AZ mechanic, sometimes visits his local AutoZone for parts. When he went to pick up brake pads and rotors and pay with his “commercial account,” he was denied right on the spot. They were supposedly closed for the day, and if he wanted his stuff, he’d have to use a different account.
Az tried to explain commercial accounts don’t just close for the day—it’s a 24-hour type of service. The employee immediately escalated the situation by calling the police for creating a “disturbance,” despite being calm and cordial.
While Az tries to understand what the problem is, the employee ignores him and gives the police his description. The AutoZone employee says, “He’s just refusing to leave the store. I’ve asked him time and time again he started cussing at me. I told him I refused his service and he won’t leave.” She then tells police she’s the manager at the store.
A second part of Az’s video reveals an argument between him and the manager. Once again, Az explains he’s a “paying customer” and the commercial’s open 24 hours. This is when the manager reveals the true problem: “I’m not doing commercial 30 minutes to closing,” which sounds an awful lot like someone not wanting to do their job.
After more back-and-forth arguing, Az tells her, “I’ve got plenty of time tonight” and tells her he’ll wait to speak with her manager and police. It is unknown what happened after this or if he received his parts.
People online back up Az, stating the commercial never closes at AutoZone
The pain point of Az’s experience at AutoZone was the use of a commercial account so late in the day. Several commenters backed up Az, saying the use of a commercial account is indeed available 24 hours a day. For this, many called for her to be fired, including one commenter who sent it to her sister, who is a DM for AutoZone, to “escalate” the experience. Az commented, saying he did the same.
After responding to a commenter with a video, a viewer stated as much. “COMMERCIAL NEVER CLOSES. There just are no more deliveries after 6 pm.” In the thread, a second ‘AutoZoner’ confirmed this, also stating, “…grey shirt commercial never closes.”
One commenter was horrified by the employee’s behavior and called her out for lying to the police. “Meanwhile he was not causing a disturbance so she lies to the police she could have got that man killed,” they wrote.
So either the AutoZone employee didn’t want to do her job, or she was ignorant of protocol.
