An outdoor music event in Arizona had become quite the buzzkill for a couple who’d reserved two tickets a good time prior. The reason was simple: the organizer canceled the event 36 hours prior, though that wasn’t all. The wasted hotel booking was a separate issue; the main predicament was that the event organizer allegedly wasn’t issuing refunds because the ticket payments would be “transferred” to the next event next year, even though no date or location had been announced.
The boyfriend, who goes by BloodySheriff12 on Reddit, was understandably frustrated by the ordeal and requested a refund of the $1,180 he paid. According to his post on r/legal, the event organizer responded to his request with a screenshot of their terms, saying that “all purchases are final and non-refundable” under certain circumstances.
“The strange part,” BloodySheriff12 points out, “is that the event wasn’t postponed or relocated. It was fully canceled.” The whole “ticket transfer” thing for a mystery event next year doesn’t constitute any of the terms and conditions either. “I just didn’t think ‘no refunds for lineup changes’ meant ‘we can cancel the entire thing and keep $1,180,’” the boyfriend wrote.
OP also mentioned he contacted his card company to dispute the charge for a service not provided, but the organizer threatened the couple. BloodySheriff12 claimed the manager said they’d be “banned from future events and sent to collections if the bank temporarily reverses the charge.” If that’s not an intimidation tactic, it’s hard to know what is.
Commenters Suggest the Arizona Couple Take Things Up with Their Bank via Dispute or Charge
Redditors in the post’s comments were on the boyfriend’s side, with one top commenter being supportive in a rather blunt way. “Dispute with credit card, being banned from future events wouldn’t bother me because I wouldn’t want to give them my money again,” they wrote.
“Just because it’s their policy or whatever doesn’t trump state law,” added another. “Charge back. You don’t want to attend anything they host in the future,” suggested a third. “Get a film company involved and watch these people eventually go to jail,” remarked a fourth.
While several people mentioned taking things to court or to the Arizona Attorney General, the comment section’s most widely agreed-upon advice is that BloodySheriff12 just dispute it or charge it back with his card company. As one Redditor plainly puts it, the event organizer is giving the couple an easy ultimatum: “If you want your money back, we’ll make it so we can never take your money off of you again.” It’s an easy decision to make at this point.
