A New York woman says her Lyft driver left her waiting during a priority pickup after she found him at Dunkin’, leaving her scrambling to get to work. She says she eventually walked to the restaurant and confronted him, turning her 6 a.m. ride into a heated exchange.
Posted to TikTok by @chosenonexone, the video captures the creator confronting her Lyft driver outside a Dunkin’ while his car is parked nearby.
“I’m waiting on my ride, my stuff say one minute away,” she says. “And you in here getting Dunkin’ Donuts. I’m trying to go to work.” She then tells him to cancel the ride as the driver responds that he was coming to pick her up.
The New York creator later shared that she had requested a priority pickup because she was rushing to work in Manhattan from Queens. She says the app initially showed the driver five minutes away, then kept showing him one minute away while he remained parked at the same location.
She says she repeatedly messaged and called him without getting a response, so she walked to the Dunkin’ and found him there.
TikTok Debates Dunkin’ Detour
The comments showed just how differently viewers saw the situation, with many siding with the creator and others defending the driver.
One commenter speculated that some drivers deliberately delay pickups to collect additional fees, though the video presents no evidence that this driver was trying to do that. They commented, “They do that to make extra money off of you they lie and say you wasn’t at the pickup to collect extra money I had that happened to me and closed my account.”
The priority pickup detail especially bothered some viewers. “For priority?? Nah, report that man immediately,” one commenter wrote. One viewer felt the driver shouldn’t have accepted the ride in the first place: “If he’s not ready to wk he should’ve turned on his app to accept any rides !!!”
The driver’s apparent lack of an apology also rubbed some viewers the wrong way. “That walk off would’ve pissed me off even more, no apology??” one person wrote. Another viewer had a much simpler interpretation of the driver’s reaction: “He hungry and dgaf.”
But the Lyft driver had people defending him, too. One commenter argued, “Yeah I’d cancel your ride so fast but not before reporting you to Lyft for being a dangerous and hostile customer. I’d have you removed from the app. What if he was diabetic and needed to eat? Let the man be human.”
Someone else pushed back from the driver’s perspective, writing, “But its okay for ya’ll to make us drivers wait 10 mins … when we be like 20 minutes away and still not being ready.”
There’s a special kind of frustration that comes with knowing you have to be somewhere at a certain time, only to have something completely outside your control hold you up. For viewers, though, the bigger question was whether paying for priority meant she had every right to be angry or whether the driver’s Dunkin’ stop deserved a little more understanding.
