Refusing to take responsibility for one’s mistakes is nothing new; governments, businesses, and even ordinary people often give up accountability for the sake of pride or convenience. However, things become all the more infuriating when someone’s safety is threatened, yet the one responsible refuses to make it ‘their problem.’ Likewise, Kilbury’s Feed Service in Arkport, New York, might have forgotten that internet backlash exists after a property owner reveals one of the business’s installed heaters exploded in their occupant’s home, but Kilbury’s Feed did nothing about it.
Posting to r/upstate_new_york, the homeowner described their “extremely disturbing experience with Kilbury’s Feed Service” after telling the business how their installed fireplace heaters exploded “while the occupants were sitting in the living room.” The blast was so powerful that it sent glass shards into the wall across from the heater. “This was not a minor issue — it was a dangerous, life-threatening failure directly tied to the unit they serviced,” the property manager explained, gravely.
After failing to get in contact with Kilbury’s Feed Service via phone, the homeowner went to the business’s physical location and spoke with the owner directly. Unfortunately, “the response was dismissive,” and they claimed they had better things to do than inspect the destroyed heater. “Apparently, a heater exploding in an occupied home is not a top priority,” remarked the New York homeowner, sarcastically.
“Instead of urgency, accountability, or concern for safety, we were met with excuses and disregard,” the property manager sighed. Even when they asked for Kilbury’s Feed Service to contact their insurance company, “we were told it ‘wasn’t their problem’ and were hung up on.” The owner claimed they would be pursuing this matter further with the business, likely legally speaking. However, they urge anyone in the area not to use Kilbury’s Feed’s services, considering the business’s refusal to take responsibility for their life-threatening mistake.
Before the property owner does anything further, many people in the post’s comments recommend letting the insurance companies sort everything out first, since it’s company-related. “This is the reason we have insurance. One less headache,” as one user points out.
