A Virginia restaurant is now speaking out and saying “small independent restaurants” have a lot on their plate. This comes after they dealt with an astoundingly cruel customer and her friend. What started as a happy time between two friends ended with food splattered all over the sidewalk, and an upset restaurant owner.
The restaurant Fava Pot (@favapot) serves delicious Egyptian food to its McLean community. Recently, a woman and a friend came into their restaurant and ordered five meals. They sat, enjoyed the food, and paid in cash. According to the owner, the woman and her friend said the food was “excellent” and they seemed pleased. They even packed up their leftovers to take with them.
However, things quickly went south for reasons that are unknown. The customer approached an employee and demanded a refund. Fava Pot knew she was happy with the food initially, so they “respectfully declined” the refund. The woman left in a huff. Then, the owner and his business partner were outside serving night time customers. The woman returned and what she did next left them shocked. She opened up the food containers, threw the food in front of Fava Pot, and yelled profanity at them.
In the video, the owner shows the food all over the sidewalk in front of his restaurant and the woman standing next to her vehicle. She yells at him, “I thought the food was for dogs, and you’re a dog.” She points to the mess she made and yells at the owner. The woman then gets in her vehicle and mockingly blows the owner a kiss from her window. She flees the scene in her vehicle, leaving the mess for the owner to clean up.
This restaurant owner was appalled by what he and his business partner experienced. He said that “deliberately wasting food” and “expecting a full refund for 5 meals” that the customer physically ate is “not okay.” On top of that, she made a giant mess for them to clean up, and for what?
The video immediately sparked reactions from commenters who were shocked by the woman’s actions. One commenter simply stated: “Customer is not always right. Case in point.” Another added, “People who say ‘the customer is always right’ are just trying to validate their own abhorrent behavior.”
Other commenters suggested that Fava Pot take action against a customer who acts like this. As one commenter mentioned, “Please report this to police and share the video with them. She should get in trouble for her behavior. It will teach her not to act this way again with another business.” Commenters continue to share their reactions on Fava Pot’s video, with many showing an outpouring of support.
