A mom was trying to take a Florida flight with her disabled son using Delta. However, she says her son’s mobility scooter kept him from being able to board the flight. Now, she tearfully explains what happened and why she feels they restricted “disability access.”
Erin (@erinkaseytx) says her son has achondroplasia, which is a form of dwarfism. He requires the use of a mobility scooter to get around. In her latest TikTok video, she says they were restricted from a Delta flight due to his scooter, even though they’ve flown with it before. Now, she tearfully explains that they were “kicked off” the flight they needed to take from Florida to Atlanta.
According to Erin, they flew twice with Delta this past week “with no issues.” However, on this specific flight, they pulled Erin’s husband aside about the scooter. They told the family the scooter wasn’t permitted and told them to “exit the plane.” Erin states, “It is ridiculous” as they realize they can’t board a flight with their son’s mobility device.
Erin states that this isn’t “just about a scooter.” Instead, she says, “This is about disability access, consistency, and treating passengers with disabilities with dignity.” Now, she says she’s sharing this as a way to get answers from Delta. She also hopes that raising awareness about what happened will be seen by other families who travel with mobility devices.
The video immediately received responses from commenters, many of whom either took sides with Erin or with Delta over the decision. Many commenters didn’t agree with Erin being able to take the scooter on a plane. One commenter shared, “This scooter is literally on TikTok shop for $90, that is not medical grade.” Another added, “It doesn’t matter if it helps them get around. It doesn’t matter if it’s medical grade. It has to do with the battery.” One commenter stated, “Team Delta! I love safe flights without batteries that catch on fire, personally!”
Others agreed that Erin’s family was mistreated by Delta. One commenter shared, “My husband’s mobility scooter always had to be gate checked due to the lithium batteries. What was wrong with it going into the cargo hold?” Another added, “This is disgusting. I’m so sorry.”
Commenters continue to share their reactions to Erin’s video, sparking a wider discussion about disability access, airline safety regulations, and how passengers with mobility needs are treated. While opinions remain divided, the incident has raised questions about how consistently airlines enforce their policies and whether families are being given enough clarity before boarding.
