Google and Square Enix have been batting customers between each other; Final Fantasy XV has a bug that means that players are unable to save. Numerous Reddit complaints have popped up about the issue. Refunds are not being given out, because save file corruptions aren’t classified as making the game defective.
If you’re just here for help, a little workaround is to keep your saves to slot one and two.
Some users contacted both Square Enix and Google about the issue, and each company blamed each other telling users to contact their support staff, Square Enix said:
“This support center currently does not have any troubleshooting or procedures that can assist with the issue. Because of this, we recommend contacting Google/Stadia Support. Please also note that all Stadia issues are handled by Google support.”
When approached about the issue, Google said:
“In-game bugs and saves are handled by the developer. We suggest reaching out to @SE_NA_Support as they’re the best team to reach out to about answers for your game.”
Another user contacted Square Enix via email, and they said that after some investigating, they discovered a general save issue on Google’s Stadia, with no guarantee when or even if it will be fixed.
Luckily, despite the suggestion there is a chance that no fix would come, a representative from Google’s Stadia team has come out and stated they’re working on a patch:
“Final Fantasy XV — A number of users are reporting issues pertaining to saved games not working properly on Final Fantasy XV. The team is aware of it and we’re working on a fix.”
Google’s Stadia has had a rocky launch, to say the least, a slip up meant that NBA2K20 told users it was trying to install an update, something that Stadia is not meant to do. Then there were heaps of users complaining that Google lied to them about the performance that Stadia was able to offer.
Final Fantasy XV had to cancel some DLC as the creative director, Hajime Tabata left the company; Episode Aryden was still released, but the other 3 DLC packs never landed.
You can read our review here.
I’ve worked in the gaming industry for around 10 years, in journalism and QA. I also run Hampshire’s biggest charity gaming event, the Southampton Game Fest.